There are many ways to go about answering this question, but I want to focus on wine as a product. What makes a bottle of wine great in the eyes of the end user? Is it taste, packaging, prestige of the producer, price point, rarity? One way to try and answer this question is to take a step back and try to define what makes a great product in general. In his monthly Entrepreneur magazine column, venture capitalist and blogger Guy Kawasaki, offers a useful framework for doing just that. The one page write-up can be found HERE. The key attributes that serve as hallmarks of a great product are as follows:
- Deep
- Indulgent
- Complete
- Elegant
- Emotive
Let's take these one at a time and apply them to wine as a product.
Deep - A deep product is one that is feature rich. How can a wine be feature rich? To me, this means that the wine is versatile, it evolves in the glass, it has multifaceted flavors and aroma profiles that you discover over a period of time, perhaps between glasses, or, between bottles. A deep wine can be given as special gift for any occasion. A deep wine is serious and attention to detail is obvious in every respect.
Indulgent - People love indulging themselves. Rewarding yourself is one of life's little pleasures, it makes you feel good and keeps you going. A great product satisfies this basic human need. Rare, expensive, and exceptionally tasting wines are indulgences. There is a sense of luxury that surrounds them and it is apparent to anyone.
Complete - A great product is a complete experience. For wine this means the back label is useful and adds value to the consumer. It means that technical notes, tasting notes, and all other documentation about the product are readily available. It means customer service is top notch and that the consumer has multiple channels with which to communicate with you. It means replacing a bad bottle, no questions asked. Overall, it means embracing a customer centric approach even though your business model is dominated by a product focused strategy--which is the case with many wine producers.
Elegant - In the article, Kawasaki describes an elegant product as one that "doesn't fight you," instead, "it enhances you." To me this is more about the product packaging and brand image than anything else. Simplicity is a good thing. Clean, balanced labels, with appropriate white space and attention to detail goes a long way toward invoking the perception of elegance in the mind of the consumer. Design is important and the "user interface" should enhance the overall experience. As an example, I hate trying to open bottles that have been sealed with wax. There is nothing elegant about chipping away at the bottle to get to the juice inside.
Emotive - This is an elusive concept, but the underlying message is that there is a call to action with a great product. You want to show it off and tell people all about it. I like to call an emotive product a "trophy product." The viral nature of the wine 2.0 world means that having an emotive product is more critical than ever.
Overall, I thought this was a great way of thinking about what makes a great product. Without question, we are striving to incorporate these ideas into the wines we'll be producing and selling. It will take time, but realizing this ideal is a nice goal to shoot for.
Jeremy